Refund Policy

At Naddict, customer satisfaction is important. Please read the following carefully.

Returns & Refunds Eligibility

• Only items that are defective, damaged on arrival, or incorrectly supplied qualify for a refund/credit.
• Notify us within 48 hours of delivery with your order number and evidence of issue.
• Return shipping costs may be the customer's responsibility unless we agree otherwise.
• We reserve the right to refuse a refund if an item is used beyond what is necessary to inspect it, or if storage/usage instructions have not been followed.

Refund Processing

• Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
• If approved, refund will be processed to the original payment method within 14 days.
• If you paid by instalments (e.g., BNPL), we will coordinate with the provider to cancel future payments.

Non-Returnable Items

• Change-of-mind returns are not accepted for our high-value / health products once shipped.
• Items that are clearly perishable, customised, sterile or temperature-controlled may be exempt from return rights.
• We do not offer refund or exchange for lack of efficacy or personal satisfaction.

How to Return

• Email info@naddict.com with subject "Return Request – Order #".
• Provide order number, reason for return, and photo evidence of defect/damage.
• We will issue a Return Authorisation (RA) number if we accept the request, with shipping instructions.
• Pack the product securely in original packaging, including RA number on the outside.
• Ship back to: 124 City Road, London, ECV1 2NX. Keep proof of posting.

Questions?

If you have any questions about your refund or return eligibility, please contact our support team at info@naddict.com.